We'd like you to do a few things before you call:

1) Restart the program that's giving you trouble. If that fixes the problem - terrific! If not,

2) Restart the computer. If this fixes the problem - terrific! If not,

3) Download our CoreCare® software for Apple or Windows and give us a call with your 9-digit code so we can help you quickly.

Download CoreCare® for MacOS

Download CoreCare® for Windows

If the problem is your network connection:

1) Unplug the modem/router/switch and count to 20, then plug it back in. If that works - terrific! If not,

2) Give us a call at 847-675-3513.